Delivery, Return, and Refund Policy

Delivery, Cancellation & Refund Policy - Miranova Store

At Miranova Store, we value your trust and strive to deliver the best digital services with top-tier transparency and security. Please review our store policy below:

1. Delivery Timeframe & Transparency:

  • ⚡ Processing Speed: We aim to fulfill orders rapidly. Delivery times range from a minimum of 5 minutes up to a maximum of 24 hours during high-demand periods.
  • ️ Accuracy & Safety: Every order is handled carefully to guarantee maximum key validity and account safety.

2. Order Tracking & Communication:

  • We Contact You: No need to worry or follow up manually; the Miranova team will automatically notify you via your registered contact channels (Email or WhatsApp) as soon as your order is ready.

3. Refund & Cancellation Policy:

  • Digital Product Nature: Since all our products are digital (activation keys, in-game items, accounts), all sales are final and non-refundable once successfully delivered.
  • ⏳ Order Status: Once your order status changes to "Processing", cancellation is not permitted as immediate digital code generation/item preparation has begun.

4. Compensation Guarantee & Delay Notices:

Miranova is committed to protecting customer rights under the following conditions:

  1. Exceeding Standard Timeframe: Customers are eligible for compensation if delivery exceeds 24 hours without receiving an official delay notice within the first 12 hours of placing the order.
  2. Maximum Waiting Time (60 Hours): If order execution exceeds 60 hours from creation, the customer is entitled to automatic compensation, regardless of any prior delay notices.
  3. Exceptional Delay Notices: During peak periods or operational maintenance, Miranova reserves the right to extend delivery by notifying the customer within the first 12 hours.
Note: All orders are processed in strict chronological order. Rest assured, your order is in safe hands!