Delivery, Return, and Refund Policy

Delivery, Cancellation, and Refund Policy

At Miranova Store, we value your trust and are dedicated to providing the best service. For the sake of transparency and professionalism, please review our operational policy:

1. Delivery Period (Transparency): We strive to deliver your orders as quickly as possible. Please note that the delivery period ranges from a minimum of 5 minutes up to a maximum of 24 hours during peak times. We focus entirely on ensuring service quality and highly appreciate your patience and understanding as we work manually to ensure your order arrives with the highest accuracy and security.

2. Communication (We Initiate): There is no need for worry or constant follow-up; the Miranova team will initiate contact with you via your registered channels (WhatsApp or Email) as soon as your order is ready. We monitor your order carefully and will notify you immediately upon delivery.

3. Return, Cancellation, and Compensation Policy:

  • Nature of Digital Products: Since all our products are digital (fruits, currencies, accounts), all sales are final and cannot be returned or exchanged once the delivery process is successfully completed.
  • Order Status: Once your order status changes to "Processing," it cannot be cancelled, as our team begins immediately working on preparing and sending your digital product.
  • Compensation Guarantee: The customer is entitled to compensation in the following cases:
    1. If the announced delivery period (24 hours) is exceeded without Miranova Store sending a delay notice within the first 12 hours of order creation.
    2. If the order fulfillment period exceeds 60 hours from the time of creation, regardless of any prior delay notices; in this case, the customer is entitled to automatic compensation for the delay.

4. Delay Notifications: During high traffic, technical issues, or exceptional operational circumstances, Miranova Store reserves the right to extend the delivery period after sending a notice to the customer within a maximum of 12 hours from the time of order creation via your registered contact channels. This notice is considered an official update to the delivery time, and the compensation policy (mentioned in section 3-1) does not apply to orders notified within this period.

5. Inquiries: We appreciate your concern and confirm that we process all orders sequentially and accurately. Please rest assured that your order is in safe hands, and we will contact you as soon as it is completed.